Refund policy
RETURN AND REFUND POLICY
MADE-TO-ORDER PRODUCTS
Every My Nillas shirt is produced specifically for the customer after an order is placed. Because our products are made to order, we do not accept returns or exchanges for:
• Ordering the wrong size or color
• Changing your mind
• Preferring a different design
• Minor variations in color, print placement, or appearance that occur naturally during production
Please review the product description, size information, selected color, shipping address, and order details carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your product arrives damaged, contains a manufacturing or printing defect, or differs materially from what you ordered, contact My Nillas within 30 days of delivery.
Please provide:
• Your order number
• A description of the problem
• Clear photographs showing the entire product and the specific issue
• A photograph of the shipping package or label if the wrong product was received
If multiple products are affected, we may request a photograph or video showing all affected items together.
After reviewing the information, we may provide a free replacement or a refund. You do not need to return a damaged or defective product unless we specifically ask you to do so.
SIZE AND COLOR SELECTION
Customers are responsible for selecting the correct size and color before ordering. Returns, replacements, and refunds are not provided when the product was produced correctly but the customer selected the wrong size or color.
Because screens display colors differently and shirts are photographed under different lighting conditions, the actual product color may vary slightly from its appearance online. A small color variation is not considered a defect.
ORDER CHANGES AND CANCELLATIONS
Production may begin shortly after an order is placed. Contact us immediately if you need to request a cancellation, address correction, or order change.
We will try to accommodate the request, but changes and cancellations cannot be guaranteed after an order enters production. Once production begins, the order cannot normally be canceled or changed.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. My Nillas is not responsible for orders delivered to an incorrect address supplied by the customer.
If an order must be reproduced or shipped again because the address provided was incorrect or incomplete, the customer may be responsible for the additional production and shipping charges.
REFUNDS
Approved refunds are issued to the original payment method. Please allow time for your bank or credit-card company to process and post the refund after it is issued.
Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or otherwise eligible for a full refund.
HOW TO CONTACT US
To report a problem or ask about an order, visit our Holla At Your Nilla page. Include your order number and any requested photographs so we can assist you as quickly as possible.
Nothing in this policy limits any rights available to you under applicable consumer-protection law.