Shipping policy

SHIPPING POLICY

ORDER PRODUCTION

Every My Nillas shirt is made especially for you after your order is placed. Most orders are produced and shipped within 2–7 business days. Production may take longer during holidays, periods of high demand, or when a particular color or size is temporarily unavailable.

SHIPPING TIMES

Shipping time begins after production is complete. Estimated delivery times and shipping charges are displayed during checkout. Delivery dates are estimates and are not guaranteed because carrier delays, weather, holidays, and other circumstances may affect delivery.

TRACKING

When your order ships, you will receive a shipping confirmation with tracking information. Tracking may take several business days to update after the carrier receives the package.

MULTIPLE PACKAGES

Products in the same order may occasionally be produced by different facilities. If this happens, your order may arrive in more than one package and on different dates. You will not be charged additional shipping because an order is divided into multiple packages.

ADDRESS ACCURACY

Please verify your shipping address before submitting your order. Because production can begin shortly after an order is placed, address changes and cancellations cannot be guaranteed.

My Nillas is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Additional charges may apply if an order must be reproduced or reshipped because of an incorrect address.

LOST, DAMAGED, OR INCORRECT ORDERS

If your tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, the carrier, and your local post office first.

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs showing the problem. We will review the issue and, when approved, provide a replacement or refund.

INTERNATIONAL ORDERS

When international shipping is available at checkout, delivery times may vary by destination. Customers are responsible for any customs duties, import taxes, or additional fees charged by the destination country.

QUESTIONS

For questions about an order, visit our Holla At Your Nilla page and include your order number so we can help you.